Last Updated January 3, 2023.

By using Chondo, you are entrusting us with sensitive personal information. Our company’s policy is to take action to ensure that individual users’ data and privacy rights are protected and to provide transparency about our data practices because we are dedicated to maintaining that trust.

Our Privacy Policy serves to outline the types of information we gather, how we use and share it, and how you can exercise control over it.

To give you a quick overview of our data practices, here is a summary of our privacy policy. For important information about your personal data, how we use it, and your rights regarding it, read the full policy instead of relying on the summary. Please review our Terms of Use and this Privacy Policy in their entirety, but in the meantime, here are a few key points we hope you will find helpful:

  1. Your Personal Data is collected when you use Chondo, and we may use it to enhance your user experience by, for example, enhancing prediction accuracy, customizing product offers, giving you more insightful information, etc. We only use de-identified or aggregated data for research purposes, which cannot be tied back to you.

  1. If you agree, we may use technical information about your device and other data about you (such as your device’s unique technical identifier, age group, subscription status, and the date the application was launched) for marketing efforts to connect with more users who are similar to you and who we think might be interested in the Services. Your consent is always revocable. You can find out more about how to change your mind in the section below titled “Processing to find new Chondo users and stay in touch with you.”
  2. Writing to us at [email protected] will allow you to request access to, a modification of, a correction of, a deletion of, and an updating of your personal data.
  3. We take appropriate precautions to guard your personal information against loss, theft, misuse, and unauthorized access.

This privacy statement describes how Chondo Wellbeing Limited (“Chondo” or “we” or “us”) collects, holds, uses, transfers, and discloses Personal Data from our users (“you”) in connection with the Chondo period & ovulation tracker mobile application (the “App”)* and the https://chondo.app website, including any products and services related to it (the “Website”) (collectively, the “Services”).

This Privacy Policy may occasionally change, as we reserve the right to do. We will let you know if we make any significant changes via email (sent to the email address you provided when you registered), through the App, or by displaying a new version of this Privacy Policy. Your continued use of the Services following the implementation of a revised version of this privacy statement signifies your agreement to its changes, as permitted by applicable law. In some cases, you will be given a choice if it is appropriate to formally consent to Privacy Policy updates. Please refrain from using the Services if you do not agree to the terms of the Privacy Policy.

For the most recent information on our data privacy practices, please refer to the Privacy Policy that is available on our website and in the app.

Personal Data we collect from you

We gather Personal Information about you using a variety of methods. When you use the Services, we may automatically collect Personal Data about you. However, there are times when you must voluntarily provide us with Personal Data. Sometimes, third parties and other sources may provide us with personal information about you.

Personal Data you provide to us directly:

General Information. When you sign up to use the Services, we may collect Personal Data about you such as:

  • Name;
  • Email address;
  • Year of birth;
  • Password or passcode (in an encoded format, we can’t read your password);
  • Place of residence and associated location information including time zone and language;

This privacy policy explains how we collect, use, and protect user data in our Chondo app. By using our app, you agree to the terms of this privacy policy.

Data Collection

We may collect and store the following types of user data:

  • User account information, such as name, email address, and password
  • User preferences, such as favorite Chondo styles or teachers
  • Usage data, such as how users interact with the app and which features they use
  • Payment information, such as credit card details (if in-app purchases are offered)

Data Storage and Protection

We store user data securely using encryption and hashing to protect user privacy. We use cloud servers to store usage data and user preferences, which are synced with the user’s device. Payment information is stored securely in compliance with Apple’s payment processing policies.

Data Use

We use user data to provide personalized recommendations and enhance user experience. We also use usage data to improve the app and provide better services. We may share anonymized usage data with third-party analytics tools like Google Analytics.

Data Sharing

We do not share user data with third parties except as required by law or to comply with legal processes. We may share anonymized usage data with third-party analytics tools as mentioned above.

Children’s Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information.

Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify users of any changes by posting the revised privacy policy on our website and within the app. Users should review the privacy policy periodically for changes.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at

Depending on how you use the Services, we may often be able to determine your gender.

You have the option to provide personal information about your health and wellbeing when you register to use the Services. Examples of such information include

  • Weight;
  • Body temperature;
  • Menstrual cycle dates;
  • Various symptoms related to your menstrual cycle, pregnancy and health;
  • Other information about your health & mood.

Personal Data we collect automatically:

When you access or use the Services, we may automatically collect the following information:

Device Information:

  • Device model;
  • Information about the operating system and its version;
  • Unique device identifiers (e.g. IDFA);
  • Mobile operator and network information;
  • Device storage information;
  • Version of your device system.

Location Information:

  • IP address;
  • Time zone;
  • Information about your mobile service provider.

Data about your use of the Services, including, among others:

  • Frequency of use;
  • Areas and features of the Services that you access, visit or use;
  • Engagement with particular features.

To collect this and other information, we may use cookies and other tracking technologies.

How we use your Personal Data

Without first notifying you, we will not collect or use any of your Personal Data. Depending on the features of the Services you use, we may process your Personal Data in accordance with one or more of the following legal bases:

  1. We will always ask for your consent first. On the registration screen when you give us permission to process your Personal Data;
  2. to carry out our obligations under the contract we have with you to provide the Services to you;
  3. The provision of the Services to you, our business interests, including our desire to safeguard the safety and integrity of the Services, and broader societal advantages may all be factors in the processing of your personal data;
  4. Some of your Personal Data may need to be processed by us in order for us to abide by the rules and laws that may be in force.

Principles of processing

data reduction and limited purpose. We won’t gather any Personal Data that isn’t required for the aforementioned purposes or process Personal Data in a manner that is incompatible with the purposes for which it has been collected or subsequently authorized by you. For any new purpose of processing we will ask your separate consent.

No personal data is sold. Your personal information won’t be sold or rented by us. Aside from what is specifically stated in this privacy policy, we won’t disclose your personal information. Only in the ways specified in this privacy statement may we disclose your Personal Data to our service providers.

Your privacy rights

It does not matter what country or region you come from, we are committed to providing you vast privacy rights in relation to your Personal Data.

What rights?

Changing your Personal Data

You have the right to get in touch with us and request that we update any inaccurate personal information if you think it exists.

Limitations on Processing

In certain situations, you have the right to request a restriction on how your personal data is processed. For instance, if you dispute the accuracy of your personal information and we need some time to confirm it, you have the right to ask that it be restricted.

Erasure of your personal data

You may ask us to erase your personal data if you withdraw your consent to processing if you believe such processing is unlawful. Please be aware that erasing some Personal Certain Services features that rely on historical data may have an impact on how you use them.

Possibility to object to how your personal data is processed

You may, in some circumstances, contact us at [email protected] to object to the processing of your personal data, such as if it is being done on the basis of our legitimate business interests.

How to exercise your privacy rights

To assert your privacy rights, get in touch with us at [email protected].

We will address your request within 30 days after receipt. It may take us up to 90 days in some cases, for example for full erasure of your Personal Data stored in our backup systems. We will let you know if we need more time and explain the reasons for the delay.

What else?

Please keep in mind that if we receive a vague request, we may contact you to better understand the request. Additionally, we reserve the right to reject requests that are manifestly unjustified and excessive (repeated) requests.

In some circumstances, we may also ask you to provide identification proof. Normally, we check to see if the request is coming from the same email address that you gave us when you registered. We might ask you to go through additional verification processes if you haven’t registered your account so that we can make sure requests are being handled properly.

You may have the right, subject to applicable laws, to file a complaint with your local data protection authority regarding any of our activities (related to your privacy rights, among others) that you believe to be in violation of applicable law. Please email [email protected] with any questions or concerns you may have regarding our privacy practices.

Third parties processing your Personal Data

We will not share your Personal Data with third parties except as specified below.

Aggregated information

Your Personal Data may be combined, de-identified, or anonymized so that it cannot be reasonably used to identify you. Such information is not Personal Data any longer. We might share To help identify trends among users in articles, blog posts, and academic publications, we may share or use aggregated statistics about particular activities or symptoms as well as general age, demographic information, and data about those activities. Such information may also be shared with partners or research institutions, or it may be used statistically. The dissemination of this information advances the field of women’s health research. Your data will be processed for this purpose on the basis of our legitimate interests.

Security of your Personal Data

Broader security precautions

We implement appropriate technical and organizational measures, taking into account the sensitivity of the categories of personal data we collect (such as health-related data), to protect personal data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Some of these precautions involve pseudonymizing and tokenizing specific categories of your Personal Data.

Your personal data is encrypted both in transit and at rest.

scanning for vulnerabilities and penetration testing in a systematic manner.

safeguarding the accuracy of data.

legal and administrative measures Your Personal Data, for instance, is only accessible to those employees who are in charge of data management and only for specific tasks necessary for the proper functioning of the company. Services. We impose strict liability on our employees for any disclosures, unauthorized accesses, alterations, destructions, misuses of your Personal Data.

executing routine data protection impact analyses to make sure that the Services fully abide by the concepts of “privacy by design,” “privacy by default,” and other similar concepts. If Chondo merges or is acquired, we also promise to conduct a privacy audit.

Please understand that by selecting and protecting your password appropriately, not sharing your password, and preventing unauthorized access to your mobile device, you can help keep your information secure. We cannot, however, guarantee the complete security of the Services or that your information won’t be intercepted while being transmitted to us because no security system is faultless.

Security breaches

We will take reasonable measures to address the breach in accordance with applicable law and this Privacy Policy if we become aware of a security systems breach. We may choose to post a notice or make an effort to email you the information. If we become aware of a potential Personal Data breach, in addition to the other steps outlined in the Privacy Policy (such as in some cases, notifying you), we will also take specific steps to address the breach as necessary in the given situation. These steps may include logging you out of all devices, resetting a password (sending you a temporary password to use), and carrying out other activities and actions that are deemed to be reasonably necessary.

Please email us at [email protected] to report any security-related incidents involving the Services.

Communication with you

We may occasionally get in touch with you via email or through other channels (such as pop-ups or push notifications) to inform you of the goods and services we offer as well as those of third parties, as well as news and information we believe you’ll find interesting.

choices to decline. You can always choose not to receive emails by clicking the “Unsubscribe” link found in each one. The distribution of crucial service-related emails required for your use of the Services will continue even if you choose not to receive these emails or notifications. By changing the settings on your device, you can also choose not to receive pop-ups or push notifications. We may request additional consent from some users for such communications, as required by applicable laws.

Please be aware that we may contact you via third-party channels (such as social media) with information about products, services, offers, discounts, giveaways, and events offered by us and others. For more information, including instructions on how to opt out, please see the section above titled “Processing to find new Chondo users and stay in touch with you.”

Contact us

If you have any questions or concerns about your privacy you may contact us at [email protected]

You may also contact your local data protection authority.